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FAQ

Is your 100% Guaranteed Satisfaction for real?! dark_down_arrow Created with Sketch.

Yes! We take you and your pups happiness seriously. Not only do we offer $2 Taste Trials, we also offer full refunds on the unused portion of your bag returned to our warehouse within 14 days of purchase (in its original packaging). No questions asked.

*Returns are limited to one bag per customer.

How did you develop and test your recipes? Does it meet AAFCO standards? dark_down_arrow Created with Sketch.

Yes, we 100% meet AAFCO standards :) Our delicious recipes are formulated to meet the nutritional levels established by the AAFCO Dog Food Nutrient Program for All Life Stages for growth and maintenance, except for large breed puppies (>70 lb as an adult).

Please find information on the science and safety of our food here

When can I expect my order? dark_down_arrow Created with Sketch.

Please allow for 2-3 business days for your order to be processed. Generally, if you place your order any time between Thursday 11am and Tuesday 10am, your order will processed that Tuesday by 11am. If you order any time between Tuesday 10am and Thursday 11am, your order will be processed Thursday by 11am. Once processed, please allow for 1-5 business days for delivery. Samples take ~3 business days for shipping, 1 bag boxes take ~2 business days for shipping, 2 bag boxes take 2-5 business days for shipping, and 3 bag boxes take 3-5 business days for shipping.

Can I cancel, skip, pause, or make changes to my subscription? dark_down_arrow Created with Sketch.

Yes, of course! If you want to make any changes or cancel your account, just make sure you do so before your next shipment is sent out. You can adjust your shipments in your accounts page or just shoot us an email at hello@heedfoods.com